Shipping and Returns

At https://oilgassubsea.com/, we strive to ensure that your orders are delivered safely and quickly. Below, you will find detailed information about our shipping process, delivery times, and return policy.

Shipping Process

Your orders are prepared and shipped as soon as possible after payment confirmation. The shipping process includes the following steps:

• Order Confirmation: Once your payment is confirmed, your order is prepared within 1-2 business days.
• Shipment: Your order is handed over to our contracted shipping companies. You will receive a tracking number once the order is shipped.
• Delivery Time: Deliveries within Turkey are typically completed within 2-5 business days after shipment. For international shipments, delivery times may vary between 7-30 business days, depending on the destination country and customs procedures.

Note: Public holidays, peak periods, or unforeseen circumstances may affect delivery times. We will do our best to keep you informed in such cases.

Shipping Fees

Shipping fees vary depending on the total order amount, delivery address, and chosen shipping method:

• Domestic Shipments (Turkey): Shipping is free for orders of 500 TL and above. For orders below this amount, the shipping fee is calculated during checkout.
• International Shipments: International shipping fees are determined based on the destination country and order weight. Fees are clearly displayed on the payment page.

Return Policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, you can return it under the following conditions:

• Return Period: You can request a return within 30 days from the delivery date.
• Return Conditions: The product must be unused, in its original packaging, and returned with all accessories. Personalized or custom-ordered products are non-returnable.
• Return Process: To initiate a return, contact us via email at [email protected] or fill out the return form in the “My Orders” section of your account. Once the return is approved, you will receive a return code to send the product back via our contracted shipping company.
• Return Shipping Fee: If the product is not defective, the return shipping fee is the customer’s responsibility. For defective products, we cover the shipping fee.
• Refund: Once the returned product is received and inspected, a refund will be processed within 7-10 business days to the original payment method.

Frequently Asked Questions

When will my order be shipped? Your order will be shipped within 1-2 business days after payment confirmation.

How can I track my order? Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the shipping company’s website.

When will I receive a refund for a returned product? After the returned product is received and inspected, a refund will be processed within 7-10 business days.

Contact

For any questions regarding shipping or returns, you can reach us at [email protected] or contact our customer service line at +90 850 123 45 67.

Last Updated: May 8, 2025